Service Request
To send a pen to us for service, first fill out our Service Request Form, and wait to receive written instructions from us on how to send your pen in safely. You will need to submit a new Service Request Form for each individual pen.
Frequently Asked Questions
1 . How long will my repair/service take?
We evaluate all repair and customization requests in the order we receive them.
The turnaround time depends on the complexity of the request, but usually will be around 5 weeks. A repair that we have to send on to the factory may take much longer.
2 . What happens after I submit the Service Request Form?
We will evaluate your request and write back within 5-10 business days to let you know what we can do for you, what the estimated costs are (if the repair of the pen is not under warranty) , and how to proceed.
